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Privacy Policy

Burst2Flame Games

Last Updated: 20/03/2026

This Privacy Policy explains how Burst2Flame Games ("we", "us", or "our") collects, uses, stores, and protects your personal information when you access or use our games, websites, online services, and community platforms (collectively, the "Services").

By using our Services, you acknowledge that your information may be collected and used as described in this Privacy Policy.

 

1. Who We Are

The Services are provided by Burst2Flame Games, located at:

40122 Hillsborough Loop

Oakhurst, CA 93644

United States

Contact:

Email: contact@burst2flame.com

 

2. Information We Collect

We may collect the following types of information when you use our Services.

Information You Provide

You may voluntarily provide information such as:

  • Email address (when contacting support or making inquiries)

  • Account information

  • Messages sent through support tickets

  • Feedback, bug reports, or community submissions

Information Collected Automatically

When you use our games or website, we may collect certain technical information, including:

  • Device type

  • Operating system

  • Game version

  • IP address

  • Approximate geographic region

  • Gameplay statistics

  • Crash reports and performance diagnostics

This information helps us improve the stability and performance of our Services.

Platform Information

If you access our games through third-party platforms such as:

  • Steam

  • Microsoft Store / Xbox

  • Nintendo eShop

those platforms may share limited information with us such as:

  • Platform user ID

  • Achievements

  • Gameplay statistics

We do not receive your payment details from these platforms.

 

3. How We Use Your Information

We use collected information to:

  • Operate and maintain our games and services

  • Improve gameplay experience and performance

  • Investigate bugs, crashes, and technical issues

  • Respond to support requests

  • Prevent cheating, fraud, or abuse

  • Communicate updates or important notices

We do not sell your personal information.

 

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process personal data based on the following legal grounds:

  • Legitimate interests – improving game functionality and security

  • Consent – when you voluntarily provide information

  • Legal obligations – when required by law

 

5. Sharing of Information

We may share information with trusted service providers who help us operate our Services, including:

  • cloud hosting providers

  • analytics services

  • customer support tools

  • game distribution platforms

These providers are only permitted to use your information to provide services on our behalf.

We may also disclose information when required by law or to protect the safety and rights of our users.

 

6. Data Retention

We retain personal information only for as long as necessary to:

  • provide our Services

  • resolve disputes

  • enforce agreements

  • comply with legal obligations

Technical data and analytics information may be retained for longer periods in anonymized or aggregated form.

 

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no online service can guarantee complete security, and we cannot guarantee the absolute security of information transmitted through our Services.

 

8. Children's Privacy

Our Services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take steps to delete it.

Parents or guardians who believe their child has provided personal information may contact us to request its removal.

 

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Object to certain data processing

  • Request a copy of your data

To exercise these rights, please contact us at contact@burst2flame.com.

 

10. California Privacy Rights

If you are a resident of California, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • the right to request access to personal data collected about you

  • the right to request deletion of your personal data

  • the right to know what categories of data we collect

We do not sell personal information.

Requests related to California privacy rights may be submitted to contact@burst2flame.com.

 

11. International Data Transfers

Because we operate globally, your information may be transferred to and processed in the United States or other countries where our service providers operate.

By using our Services, you consent to such transfers.

 

12. Third-Party Services

Our Services may integrate with or link to third-party platforms such as:

  • Steam

  • Xbox / Microsoft Store

  • Nintendo eShop

  • Discord

  • social media platforms

These platforms have their own privacy policies. We are not responsible for their privacy practices.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Last Updated date at the top of this page.

Continued use of the Services after changes indicates acceptance of the revised Privacy Policy.

 

14. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact:

Burst2Flame Games
40122 Hillsborough Loop
Oakhurst, CA 93644
United States

Email: contact@burst2flame.com

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